Support

rivr+ is a mobile app for poker players to share hands they've played, get structured feedback from their clubs, and improve their game. Below are answers to the questions we hear most - if yours isn't covered, reach us using the contact options at the bottom.

Frequently asked questions

Does rivr+ involve real-money gambling?

No. rivr+ is for discussing and analysing poker strategy. There is no real-money play, wagering, deposits, or prizes of any kind.

How do I share a hand?

Tap "Share a hand" from the feed, pick a format (video, photo, free text, or builder), add your question, and choose which clubs to post it to. Sharing a hand on video is part of Premium; watching one is free.

How do I join or create a club?

Open the Groups tab. Join an existing club with an invite link or code, or create your own and invite your crew.

I forgot my password - how do I reset it?

On the sign-in screen, tap "Forgot password?" and enter your account email. We'll send you a link to set a new one. Check your spam folder if it doesn't arrive within a few minutes.

Is rivr+ free?

Yes. rivr+ is free to download and use, and every feature is available at no cost. There are no paid tiers or purchases today. If we add an optional subscription in the future, we'll announce it in the app, and any purchase made in the app would be handled through the App Store or Google Play.

How do I delete my account?

Delete your account from the rivr+ mobile app: Profile → Settings → Delete Account, then type DELETE to confirm. The web app does not have a self-service delete option - you must use the mobile app.

Deletion happens in two stages. As soon as you confirm, your access is removed and your profile is hidden. For 30 days you can restore your account by opening the app and logging back in - restoring cancels the deletion. After 30 days the deletion becomes permanent: your profile and the hands you posted are removed for good. Comments you left on other players' hands are preserved as part of those conversations but anonymized - they show as coming from "@deleted" with images removed.

Deleting your account also cancels any active subscription and forfeits remaining paid time. Refunds, where applicable, are handled by the Apple App Store or Google Play under their policies.

If you need a full erasure - including the text of comments you left on other players' hands - email [email protected] from your registered email address with the subject line "Full Erasure Request" and we will handle it manually.

How do I report inappropriate content or a bug?

In the app, go to Account → Support → Contact Support, or email [email protected].

Contact us

Email [email protected] - we aim to respond within 48 hours.

If you're signed in to the app, Account → Support → Contact Support attaches your app version and device automatically, which helps us resolve issues faster.